We are looking for an E-commerce Customer Service Advisor with a passion for providing excellent service to our E-commerce team. Your primary role will be to deliver first-class Customer service to current, prospective and new Customers via all forms for online Customer engagement. You will enjoy working closely with key members of the e-commerce and operations teams in a rapidly growing business unit.
Key activities include
Role & responsibilites:
- Deliver outstanding Customer service by answering Customer queries primarily via e-mail, live chat and telephone
- Resolving Customer queries received through our eBay, Amazon and e-commerce webshop
- Resolving and processing of returns, exchanges, and discrepancies within a timely manner
- Communicate with couriers with outbound / lost / damaged in transit shipments
- Coordinate orders on internal / external systems
- Coordinate with external e-commerce partners
Desired attributes:
- Computer Skills - Microsoft Outlook and Excel, Zendesk, eBay and Amazon seller central experience desired but not essential
- Excellent Customer service skills
- Excellent attention to detail
- Ability to prioritise, multitask and react quickly to urgent enquiries
- Ability to communicate well with all internal departments
- Professional email and telephone manner
- Confidence to speak to a wide range of Customers
- An interest or knowledge of vehicle car Parts is desired
- Technical experience with e-commerce platforms (desired but not essential)