Sales Administrator

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Reporting to the Centre Manager the Administrator is responsible for providing comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.

Key activities include

Payment Management

  • Ensure all monies received (cheques, cards etc.) are processed promptly and securely and managed in accordance with company policies and procedures
  • Report any errors and discrepancies to the Centre Manager immediately
  • Send all credit accounts credit notes to Customers in agreed timescales
  • Submit Centre cost invoices to investor Accounts Dept. for processing and payment

General Administration

  • Maintain a systematic filing system for the easy retrieval of documentation and information
  • Produce regular weekly/monthly reports as required by the Centre (e.g. vehicle utilisation, customer queries etc.)
  • Manage stationary, office supplies, and opening/processing of post
  • Monitor and control access to systems
  • Act as the designated Delegate Training Co-ordinator (if appropriate)
  • Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out Customer follow up calls etc.)
  • Where applicable, set up and maintain employee records and payroll
  • Provide admin support to the Warehouse team, e.g. credits / relocating stock


  • Professionally respond to and deal with Customer communication to ensure total Customer satisfaction
  • Develop and maintain good working relationships with all members of the team to provide excellent Customer service
  • Liaise effectively with Customers, Head Office and other key stakeholders
  • Administer the accurate upkeep of Customer database records in line with the data protection act
  • Work with all department to provide a consistent excellent Customer service experience

Systems and Processes

  • Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
  • Support the business to achieve high levels of process efficiency and cost control
  • Ensure the proper and accurate use of all systems
  • Complete all required documentation accurately and promptly

In order to be successful for the Administrator position, you must have:

  • Previous experience in a role with cash handling responsibilities
  • Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment
  • Strong organisational and time management skills and attention to detail
  • You must be a team player with a flexible approach and a willingness to learn

Skills you will require:

  • GCSE Maths / English or equivalent
  • Excellent written / verbal communication skills
  • Good Microsoft Office skills particularly in Excel and Outlook. CDK/Kerridge experience desirable
  • Professional telephone manner
  • Ability to build good working relationships with internal and external Customers
  • Honest disposition due to cash handling responsibilities