Reporting to the Centre Manager the Administrator is responsible for providing comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.
Key activities include
Payment Management
- Ensure all monies received (cheques, cards etc.) are processed promptly and securely and managed in accordance with company policies and procedures
- Report any errors and discrepancies to the Centre Manager immediately
- Send all credit accounts credit notes to Customers in agreed timescales
- Submit Centre cost invoices to investor Accounts Dept. for processing and payment
General Administration
- Maintain a systematic filing system for the easy retrieval of documentation and information
- Produce regular weekly/monthly reports as required by the Centre (e.g. vehicle utilisation, customer queries etc.)
- Manage stationary, office supplies, and opening/processing of post
- Monitor and control access to systems
- Act as the designated Delegate Training Co-ordinator (if appropriate)
- Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out Customer follow up calls etc.)
- Where applicable, set up and maintain employee records and payroll
- Provide admin support to the Warehouse team, e.g. credits / relocating stock
Customer
- Professionally respond to and deal with Customer communication to ensure total Customer satisfaction
- Develop and maintain good working relationships with all members of the team to provide excellent Customer service
- Liaise effectively with Customers, Head Office and other key stakeholders
- Administer the accurate upkeep of Customer database records in line with the data protection act
- Work with all department to provide a consistent excellent Customer service experience
Systems and Processes
- Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
- Support the business to achieve high levels of process efficiency and cost control
- Ensure the proper and accurate use of all systems
- Complete all required documentation accurately and promptly
In order to be successful for the Administrator position, you must have:
- Previous experience in a role with cash handling responsibilities
- Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment
- Strong organisational and time management skills and attention to detail
- You must be a team player with a flexible approach and a willingness to learn
Skills you will require:
- GCSE Maths / English or equivalent
- Excellent written / verbal communication skills
- Good Microsoft Office skills particularly in Excel and Outlook. CDK/Kerridge experience desirable
- Professional telephone manner
- Ability to build good working relationships with internal and external Customers
- Honest disposition due to cash handling responsibilities