Administrator

Overview

We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family.

Key activities include

Payment Management

• Ensure all monies received (cheques, cards etc.) are processed promptly and securely and managed in accordance with company policies and procedures
• Report any errors and discrepancies to the Centre Manager immediately
• Send all credit accounts credit notes to Customers in agreed timescales
• Submit Centre cost invoices to investor Accounts Dept. for processing and payment

General Administration

• Maintain a systematic filing system for the easy retrieval of documentation and information
• Produce regular weekly/monthly reports as required by the Centre (e.g. vehicle utilisation, customer queries etc.)
• Manage stationary, office supplies, and opening/processing of post
• Monitor and control access to systems
• Act as the designated Delegate Training Co-ordinator (if appropriate)
• Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out Customer follow up calls etc.)
• Where applicable, set up and maintain employee records and payroll
• Provide admin support to the Warehouse team, e.g. credits / relocating stock

Customer

• Professionally respond to and deal with Customer communication to ensure total Customer satisfaction
• Develop and maintain good working relationships with all members of the team to provide excellent Customer service
• Liaise effectively with Customers, Head Office and other key stakeholders
• Administer the accurate upkeep of Customer database records in line with the data protection act
• Work with all department to provide a consistent excellent Customer service experience

Systems and Processes

• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
• Support the business to achieve high levels of process efficiency and cost control
• Ensure the proper and accurate use of all systems
• Complete all required documentation accurately and promptly

In order to be successful for the Administrator position, you must have:

• Previous experience in a role with cash handling responsibilities
• Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment
• Strong organisational and time management skills and attention to detail
• You must be a team player with a flexible approach and a willingness to learn

Skills you will require:

• GCSE Maths / English or equivalent
• Excellent written / verbal communication skills
• Good Microsoft Office skills particularly in Excel and Outlook. CDK/Kerridge experience desirable
• Professional telephone manner
• Ability to build good working relationships with internal and external Customers
• Honest disposition due to cash handling responsibilities