Overview
Being a Telesales Advisor at PartsPlus is a lively, varied and rewarding role. You’ll deliver great Customer service and drive sales with the rest of your team at your local PartsPlus Centre. You will speak to Customers daily, building relationships with the nation’s mechanics and automotive business owners who depend on you so they can get their Customers safely back on the road.
Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing Customers by taking Parts orders over the phone, by e-mail and through our Customer App.
Key activities include
- Accurately identifying Parts for specific Vehicles
- Providing expert advice on Parts
- Fulfilling Customer orders over the phone, e-mail and Customer App
- Building strong relationships with both new and existing Customers
- Providing a high level of Customer service
Learn more about being a PartsPlus Telesales Advisor with our “Day in the life” video:
We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing team. Our teams are made up of people from all manner of backgrounds and experience. You don’t need to be a car expert; we’ll give you all the tools, training and support you’ll need to succeed.
Key Skills required
- A confident and capable communicator, both written and verbally
- Good telephone manner
- A team player
- Basic computer skills
Desirable Skills
- Excellent eye for detail
- Friendly and empathetic
- Calm, organised and patient
- A talent for asking questions and deciphering information
- A passion for Customer service
- A personal drive to achieve sales growth
“I enjoy the role because I’m talking to people who are like minded and I find it satisfying because I can sort things out logically.” – Darren, PartsPlus Telesales Advisor
What we offer:
- Full training of systems and software
- A friendly and rewarding culture where you’ll feel well supported by your Colleagues
- Continued learning and skill development
- Part of a growing team and company
About PartsPlus:
PartsPlus is owned by Ford Motor Company and we are the experts in automotive Parts for all Vehicles.
PartsPlus supply Omnicraft, OmnicraftPlus, Oil, Consumables, Genuine Ford and Ford Motorcraft products through an efficient, reliable, and comprehensive service to Independent Vehicle Repairers and Bodyshops.
With 58 Centres covering the UK, supported by a PartsPlus team of more than 1,300, with a fleet in excess of 500 Vehicles, making over 8,000 deliveries every day, we’re just a call away for Parts and Consumables for all Vehicles.